Privacy policy

Last updated: September 17, 2026

We print each tee to order, so there is a short making stage before anything moves. Here is exactly what to expect.

Where we ship

We ship within India only. We do not ship internationally at this time. If an international address is entered at checkout, the order cannot be fulfilled and will be cancelled and refunded in full.

We deliver to most serviceable pincodes across India through our courier partners: FedEx, Delhivery, Ecom Express and India Post Speed Post. If your pincode is not serviceable, we will contact you and refund the order in full.

Dispatch time

Every House of Hateli tee is printed on demand. Orders are printed and dispatched within 2–3 working days of order confirmation. Orders placed on Sundays and public holidays enter production on the next working day.

During sale periods, festive weeks and new-drop launches, dispatch may take longer. We will tell you on the product page or by email if that is the case.

Delivery estimates

Timelines below are from the date of dispatch, not from the date of order. Add the dispatch time above for the full picture.

These are estimates provided by our courier partners, not guarantees. Delivery can be delayed by weather, strikes, regional restrictions, festival volumes or other events outside our control.

Shipping charges

• Prepaid orders: shipping is free. No minimum.
• Cash on Delivery: a ₹49 handling fee is added at checkout.

All charges are shown in full at checkout before you pay. The total price and the break-up of every charge is displayed before you confirm the order.

Cash on Delivery

COD is available on most serviceable pincodes.

• COD handling fee: ₹49 per order, non-refundable once the order is dispatched
• COD availability is confirmed at checkout after you enter your pincode
• Please keep the exact amount ready — our courier partners may not carry change
• We may verify COD orders by phone or WhatsApp before dispatch

Tracking

You will receive a tracking link by email and SMS or WhatsApp once your order is dispatched. Tracking can take up to 24 hours after dispatch to become active on the courier's system.

If your tracking has not updated for more than 5 working days, write to us at vasundharashish@gmail.com with your order number and we will raise it with the courier.

Failed delivery and returned-to-origin orders

Our couriers make up to three delivery attempts. An order is returned to our fulfilment partner's warehouse if:

• nobody is available to receive it across all attempts
• the address or phone number provided is incomplete or incorrect
• the recipient refuses to accept the parcel
• a COD order is not paid for at the door

What happens then:

• Prepaid orders: we will contact you. You may choose a reship to a corrected address at your cost, or a refund of the product value.
• COD orders: because the item is printed to order specifically for you, a refused or undelivered COD order means the unit is already made and cannot be resold. We may ask you to prepay for a reship, and we may decline future COD orders to the same address or phone number.

Please double-check your address, pincode and phone number at checkout. A wrong address is the single most common cause of a failed delivery.

Order changes

Address changes are only possible before dispatch. Write to vasundharashish@gmail.com immediately with your order number. Once an order is handed to the courier we cannot change the address.

Questions

Ashish Tripathi (trading as House of Hateli) Email: vasundharashish@gmail.com · Phone: +91 831 872 1619 Instagram: instagram.com/houseofhateli Hours: Monday–Saturday, 10:00–18:00 IST Address: Flat 60180, Tower U, 14th Avenue Gaur City 2, Greater Noida West, Uttar Pradesh 201009, India.

 

Grievance Officer: Ashish Tripathi Email: vasundharashish@gmail.com · Phone: +91 831 872 1619 We acknowledge complaints within 48 hours and resolve them within one month.