Refund policy

Please read this before you order. It is shorter and blunter than most, because printing to order changes what we can honestly offer.

The short version

Every House of Hateli tee is printed for your order specifically. Nothing is picked off a shelf. That means there is no stock for a returned tee to go back to, and a returned tee cannot be sold to anyone else.

So: we do not accept returns or exchanges for change of mind, or for a size you chose incorrectly. We do replace anything that arrives damaged, misprinted, or different from what you ordered.

We would rather say this plainly on the way in than argue about it on the way out.

What we replace, free

We will replace an item at no cost to you if:

  • it arrives damaged or with a manufacturing defect
  • the print is defective — misaligned, smudged, cracked on arrival, or materially different from the product image
  • we sent the wrong item, the wrong size, or the wrong design
  • your order arrives incomplete

What we do not accept

  • Change of mind, or "it didn't suit me"
  • A size you ordered that does not fit — the full garment size chart is on every product page and on our Size & Fit page, and we will help you choose before you order
  • Colour appearing slightly different on your screen than in person
  • Normal variation of up to ±0.5 inches in garment measurements
  • Damage caused by wear, washing against the care instructions, or alteration
  • Items reported more than 7 days after delivery

How to raise a claim

  1. Email vasundharashish@gmail.com within 7 days of delivery, with "Replacement" and your order number in the subject.
  2. Attach clear photographs of the item, the defect, the packaging and the shipping label.
  3. Filming yourself opening the parcel makes a claim much faster to resolve. We ask for it, but a genuine defect will not be refused for want of a video.
  4. We will respond within 24 working hours and tell you what happens next.

Approved claims are replaced free, including shipping. We may ask you to return the item; where we do, we arrange and pay for the pickup.

Refunds

Where a replacement is not possible — the design is retired, or the item cannot be remade — we refund in full.

  • Refunds go back to the original payment method. COD orders are refunded by bank transfer or UPI to details you provide.
  • Refunds are initiated within 5 working days of approval. Your bank or card issuer may take a further 5–7 working days to post it.
  • The COD handling fee is not refunded once an order has been dispatched.

Cancellations

You may cancel within 2 hours of placing your order, by emailing vasundharashish@gmail.com with your order number. After that the item has usually gone into print and cannot be pulled back.

Nothing here removes your rights

This policy does not limit any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020, including in respect of goods that are defective, of poor quality, or not as described.

Grievance redressal

If you are unhappy with how a claim was handled:

Grievance Officer: Ashish Tripathi Email: vasundharashish@gmail.com · Phone: +91 831 872 1619 Address: Flat 60180, Tower U, 14th Avenue Gaur City 2, Greater Noida West, Uttar Pradesh 201009, India

We acknowledge every complaint within 48 hours and resolve it within one month of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.